Shipping Frequency
Orders are prepared and shipped once a week. Shipments are made according to a weekly schedule defined by our logistics department.
The delivery times indicated on the website are estimates and begin from the date of shipment.
Shipping of Items
Each item ordered is shipped individually. Therefore, when several items are purchased in the same order, they are shipped separately and may be delivered on different dates.
The CUSTOMER will receive a separate tracking number for each shipment, if applicable.
Receiving Packages
It is the CUSTOMER's responsibility to check the condition of the package upon receipt. In the event of any anomaly (damaged package, missing or damaged item), the CUSTOMER is asked to contact us as soon as possible so that we can process their request.
Contact
For any questions regarding the delivery of your order, you can contact our CUSTOMER service using the contact information provided on our website.
Ordino, 25/06/2026